+86-183-20885639  info@dplasers.com
Dapeng laser specializing in R&D, manufacturing laser marking, cutting and welding machines, we also provides Laser sources and spare parts to the laser machine manufacturers in China and surrounding countries.
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Technical Support
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   Customer Support
Thanks for your purchasing Dapeng laser products, since our inception, customer support has been a top priority and that standard still remains today.  Please kindly read this article for better understanding the services we provide,  any comments and suggestions from you are highly appreciate.

I provided the products are to provide users with efficient and comprehensive services to the greatest extent possible to protect the interests of users that we adhere to the same principle. In order to provide the highest quality service, depending on the service as the most important product, to do service for the sake of professional, including consulting, equipment maintenance, professional training, including long-term, comprehensive technical service and support. And committed to providing the best technical support and after-sales service to ensure that equipment operating in the best condition.

Provide you with the services

 All-round introduction of the the Mirs Laser Technology Co., Ltd. and laser products;
 Product catalog and company information;
 Laser products pre and post sales technical consultation and services;
 Product technical solutions proposed to discuss;
 Product training, on-site guidance;
 After-sales service commitment;
 The Dapeng laser supply of new equipment (artificial and unnatural disasters damage the case) one-year warranty, and accessories priced at after the warranty period;
 Provide technical support; for the first time to buy Mirs laser products to provide the site operator and technical training, provide on-site technical services; the Mirs laser service hotline +86-755-36958011 +86-183-20885639.

Maintenance services

 Repair: all Mirs laser products;
 Maintenance cycle: from the date of receipt of the maintenance products, the Mirs laser technology, maintenance department will organize specialized personnel to return in the shortest possible time to repair; (excluding time in the mail).
 Maintenance costs: the product during the warranty period, as a result of the issue of product quality, free maintenance fee; to repair damage to be caused due to customer improper use will be charged components fee;-of-warranty products, according to the extent of damage to determine the charge for maintenance amount;
 Home services: products over the maintenance period, such as site service, maintenance costs, customers need to bear the traveling expenses on-site service personnel, travel fees. Specific the Dapeng laser shall prevail.

Notice to clients

 Maintenance products must be accompanied by the failure of the product description, so that engineers can repair as soon as possible;
 Specify the exact address, phone, fax, contacts, in order to repair the product is accurate return;
 Repair product return costs incurred by the customer to bear the losses caused by the way due to transport reasons, the Mirs laser company not liable for damages.
   Service Commitment
Shenzhen dapeng laser technology co., LTD adhere to the customer as the center, for your company to provide complete installation, commissioning, training, maintenance and other pre-sale and after-sale service.
1. pre-sales services: before signing the contract, the company provides clients with a variety of production process, provide technical advice laser equipment, samples, sample equipment selection, etc.
2. installation and debugging: according to the contract, my company free of charge within the prescribed period of time will be the installation of safety equipment to the user to specify locations, and technical service engineers on-site installation. The user installation and debugging basic have spare parts, technical service engineer will be in 1 to 2 days for users to try the machine installation and debugging, and ensure the installation and debugging the scene environment tidy, clean and orderly.
3. after-sales training: the company to provide free technical training, installation and debugging is completed, the domestic training service center at the scene of the buyer or the seller to the buyer technical training for operators, until they reached the basic normal use of the equipment operators, the main content is as follows: training.
⊙ The use of commonly used drawing software training;
⊙ Switch the machine operation procedures training;
⊙ The significance of panel and the software control parameters, parameter selection range of training;
⊙ The basic cleaning and maintenance of the machine;
⊙ Common hardware fault handling;
⊙ Problems should be paid attention to in operation: The outside also provide users with the production product related technical support.
   The Company Promises
⊙ One year free warranty equipment maintenance projects for the machine maintenance. Maintenance for life.
⊙ Free technical consultation, software upgrades, and other services.
⊙ Provide regular technical service, dealing with the abnormal situation of the machine.
⊙ Customer service response time within 24 hours.
⊙ After the expiry of the warranty still offer a wide range of hardware and software support and services.
⊙ 24 hours service telephone: 40062-40098

About Company

Dapeng laser specializing in R&D, manufacturing laser marking, cutting and welding machines, we also provides Laser sources and spare parts to the laser machine manufacturers in China and surrounding countries.
 

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