- Q1: How do I know which model is suitable for my product application?
You just need to tell us the following information then we can offer you a suitable solution? In addition, you can also send us the sample and we will arrange professional engineers for proofing evaluation
1) What is your product? material? thickness? required accuracy?
2) What is the current production process?
3) What is your desired budget and delivery time.
- Q2: When I get this machine, but I don't know how to use it. What should I do?We will send teaching video of both installation and operation, as well as the English manual. If you have further questions, we have engineers who can speak English can serve you on-line directly. And for some countries , like in India, Malaysia, Korea, Spain, we have local support team, more countries will be in the picture soon.
- Q3: How can I do if the machine goes wrong？We guarantee machine quality for 13 months, during this period, if spare parts of the machine were not man-made damaged, we can send the component to the customer in best delivery. Besides guarantee period, we still provide you free online services for life. If parts broken, you can order replacement parts from us.
- Q4. Can you customized product according to different application?
Yes, Dapeng laser is very dedicated to combine with our current ability with the main leading supplier to offer you the customized application.
- Q5:What if there are gaps in my product which need to weld?
For laser welding machines, we are usually equipped with automatic wire feeding system. For products with gaps, you can use wire feeding mechanism for wire filling welding
- Q6. What is your normal lead time?Generally standard machine, our lead time is 2-7 days after PO confirmed. Customized product need a little longer.
- Q7. Will the package damaged during transportation?Our package is considerate all the damage factors and make it to be safe, and our shipping agent have full experienced in safe tranportation. We have exported to 80 countries worldwide. So please don't worry, you will receive the parcel in good condition
- Q8:Why should I choose DAPENG LASER compared with other companys?We are a factory with 453 employees, turnover reached 100 millions USD in 2021, ISO 9001 certificated and most products are CE/SGS/FDA approoved, can offer you a high-quality pre-sale, in-sale and after-sales solution.